Privacy Policy
Introduction
- Virtual Assistant England respects the privacy of all users and handles personal data with the utmost care. This statement describes how we collect, use, and secure data.
Data Controller
- Virtual Assistant England is responsible for the processing of personal data as described in this statement.
Contact Information
- Virtual Assistant England – Netherlands
- Email: info@virtualassistantnederland.nl
- Website: www.virtualassistantamerica.com
Categories of Personal Data
- We process personal data that is necessary for the functioning of the platform, including:
- Identification data: name, company name, address, phone number, email address.
- Account information: username, password, communication history.
- Financial data: bank account number, billing information.
- Technical data: IP address, browser, device data, login times, cookies.
- Professional data (for Virtual Assistants): experience, skills, availability, and portfolio.
- Correspondence: messages via the platform or email traffic.
Purposes of Processing
- Personal data is used solely for legitimate purposes:
- Creating and managing user accounts.
- Facilitating communication between clients and Virtual Assistants.
- Maintaining and securing the platform.
- Improving functionalities and user experience.
- Processing payments and administration.
- Complying with legal obligations (such as tax legislation).
- Handling complaints and disputes.
- Ensuring integrity and security of the platform.
- Performing internal analyses and statistics (anonymized).
Legal Bases for Processing
- We process personal data based on the following legal bases:
- Performance of a contract.
- User consent.
- Legal obligation.
- Legitimate interest (security, management, and optimization).
Retention Periods
- We do not retain personal data longer than necessary:
- Active accounts: as long as the user has an account.
- After deletion: data retained for a maximum of 12 months.
- Administrative data: retained for 7 years in accordance with tax obligation.
- Log and security data: maximum 6 months.
Sharing Data with Third Parties
- We share personal data with third parties only if necessary for the execution of our services or based on legal obligations.
- Third parties we work with (such as hosting providers) are bound by processor agreements to ensure security.
Transfer of the Platform
- Virtual Assistant England reserves the right to transfer or sell the platform, including user data, in whole or in part to a third party without prior consent from users, provided the new owner complies with privacy legislation. Users will be informed about this in a timely manner.
Security of Personal Data
- We employ strict security measures, including:
- SSL-encrypted connections.
- Secure servers within the EU.
- Regular security updates and monitoring.
- Limited access to personal data within the organization.
- Although we exercise the utmost care, complete security can never be guaranteed.
Rights of Data Subjects
- Users have the following rights under the GDPR:
- Right of access.
- Right to rectification or erasure.
- Right to restriction of processing.
- Right to data portability.
- Right to object to processing.
- Right to withdraw consent.
- Requests can be sent to info@virtualassistantnederland.nl. We respond within 30 days.
Cookies and Tracking
- Virtual Assistant England uses only functional, analytical, and limited tracking cookies to improve platform usage. Users can disable cookies via browser settings.
International Transfer of Data
- We process data solely within the European Economic Area (EEA). If data is stored outside the EEA, we ensure this happens according to GDPR requirements via standard contractual clauses.
Minors
- Our services are not directed at persons under 18 years of age. We do not knowingly collect data from minors. If this has nevertheless happened, we will delete it immediately upon request.
Complaints
- Users can file complaints with Virtual Assistant England via info@virtualassistantnederland.nl or with the Data Protection Authority (www.autoriteitpersoonsgegevens.nl).
Changes
- Virtual Assistant England may change this privacy policy. The most recent version is always available at www.virtualassistantamerica.com. Changes will be announced at least 15 days in advance.
Contact
- For questions about this privacy policy, you can contact us via:
- Virtual Assistant England
- Email: info@virtualassistantnederland.nl
- Website: https://virtualassistantamerica.com